The Douglas Stewart Company (DSC) and Douglas Stewart Software & Services (DSS) have recently made some upgrades to help us better manage our incoming customer service inquiries.
In order to make sure your email requests are properly addressed and quickly answered, we are sending a reminder to our valued customers to ensure that each of you are contacting the correct teams with your inquiries.
Software Licensing Inquiries
For any inquiries regarding anything related to software licensing, please be sure to contact our Licensing Team at firstname.lastname@example.org.
Physical Product Inquiries
For all other inquiries related to physical goods or non-software licensing products and services, including general account information, please contact our Customer Service Team at email@example.com.
Of course, you can continue to contact our two teams for support on everything ranging from:
We’re eager to offer our support in continuing to provide the highest levels of customer service, however, please note that any inquiries sent to an incorrect email address may experience a slight delay in our response time.
- Quote requests
- Order placement, change requests or updates
- Product questions
- Fulfilment status inquiries
- Account help
- Billing inquiries
- Order cancellations and return requests
- And more…
Please don’t hesitate to contact us with any requests for support to your business. Both of our teams are eager and ready to assist you. As always, we thank you for your continued partnership!
Manager of Customer Service
The Douglas Stewart Company
Director of Operations & Analysis
Douglas Stewart Software & Services