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Canadian Sales Policies
TERMS: Terms are Net 30 days with approved credit. All prices, invoices and payments are expressed in Canadian Dollars.
MINIMUM ORDER: There is no minimum. Small orders are costly to process so please consolidate your orders as much as possible.
SHIPPING: All orders are shipped freight prepaid, F.O.B. destination, to any single location. In all instances, DSC reserves the right to choose the carrier. Overnight or 2 day shipping service is available for an additional charge. Carrier charges for addresses incorrectly provided to DSC will be billed back to the reseller.
Outlying Regions:
Additional freight will be billed on all shipments for outlying regions. They include the Yukon, NWT, Nunavut and other remote areas.
Handling Fees:
All freight is prepaid, however orders under $1,000 are subject to an $8.95 handling fee.
PRICING:
All prices are subject to change without notice. All sales are subject to applicable taxes. Current pricing is available at www.dstewart.com.
SPECIAL VENDOR REQUIREMENTS:
Adobe Systems Inc. requires that its software titles which are packaged as Collections be sold intact and not separated. Adobe specifically prohibits resellers from selling Collections contents separately and prohibits renting or leasing all of its educationally priced software titles.
PRICE PROTECTION:
When a manufacturer lowers the price of an item and offers price protection to the channel, we proactively offer price protection to you for products purchased from DSC. Each manufacturer dictates strict guidelines for offering price protection, including purchase look-back periods ranging from 30 to 90 days, inventory report requirements and the period for submitting claims. DSC will notify you of specific requirements for each price protection, including the eligible purchases. We are only able to process price protections which strictly adhere to the manufacturer requirements including inventory reporting requirements, look back periods, and submission deadlines.
BACKORDERED ITEMS:
Items that are out of stock are automatically backordered and shipped freight free when they become available. If residual backorders are less than $25.00, they will be cancelled and you will be notified to reorder. Backorders more than 60 days old are subject to cancellation.
FREIGHT CLAIMS:
It is very important to inspect your shipment when it arrives and note discrepancies on the freight bill at the time of delivery. We cannot process claims for shipments signed as complete and undamaged later found to be incomplete or damaged. Check the package for damage or pilferage before the carrier leaves. Report claims for damage or short shipments to DSC at 800-279-2003 or via our Discrepancies web form within 7 days of receiving your shipment. If you sign for your shipment and then find concealed damage, such as torn product packaging or broken products, call the delivering carrier for a damage inspection, then notify us. Retain all shipping materials for inspection.
INVOICE DISCREPANCIES:
All invoice discrepancies including price adjustments, processing fees and other add-ons must be disputed within 30 days of invoice.
FINANCE CHARGES:
Terms of sale are cash, unless credit is approved. Approved credit sales terms are thirty days net. Finance charges may be assessed on past due balances at a periodic rate of 1.5% per month (Annual Percentage Rate 18%). Reseller shall be obligated to pay costs and expenses of collection, including reasonable attorney fees.
MARKETING:
By having an account with DSC, you are giving us express permission to email you unsolicited advertisements. You can withdraw that permission at any time by giving us written notification addressed to: Marketing Department, DSC, 2402 Advance Road, Madison, WI 53718. For quality assurance purposes, phone calls may be monitored or recorded.
RETURNS:
General Information
Should you need to return products, a return authorization (RA) number is required. Your RA number is valid for 15 days.
RA numbers must be clearly marked on the outside of all return packages.
You must allow for in transit time, as DSC must physically receive the products within 15 calendar days of RA issuance. With the exception of shipping errors, return freight is the reseller's responsibility. Overstock merchandise must be in new, resalable condition. Refurbishing of returned items (removing price tags or residue, replacing packaging, etc.) will be billed for time and materials or at DSC's discretion, the product will be returned to the reseller. Credit will be issued at current reseller cost, not to exceed original invoice cost.
Returns should be sent to:
The Douglas Stewart Company Returns
c/o Endries International
3 Kerr Crescent
RR-3 Kerr Industrial
Guelph, ON N1H 6H9
Our Shipping Errors
Call customer service, 800-279-2003, for return authorization. Return the items with RA # clearly marked on outside of box. We will credit you at invoiced cost including transportation charges via the least expensive way. Shipping errors must be reported within 7 days of receipt.
Returns of Free Goods, Demonstration Product and Not for Resale Product
If returning a product that was purchased in conjunction with a promotion providing free product (i.e. a buy 4, get 1 free promotion) the first product returned is considered to be the free product. Demonstration and Not for Resale (NFR) products are not returnable.
Defective Merchandise
Current product found to be defective will be credited at invoiced cost.
Returns Policies for Computer Software
Overstock Returns
Overstock quantities of current software titles may be returned if the product was purchased from DSC within the prior 6 months. Merchandise must be unopened to receive credit. Demonstration products are not returnable.
Discontinued Product Returns
Discontinued product may be returned if the product was purchased from DSC within the prior 6 months subject to the following conditions. If you wish to return discontinued product, you must contact customer service for return authorization (RA) within 15 days of the date of notification of product discontinuation. Your RA number is valid for 15 days and must be clearly marked on the outside of all returned packages. You must allow for in transit time, as DSC must physically receive the products within15 calendar days of RA issuance.
Returns Policies for Volume Licensing
All software volume licensing returns are subject to acceptance of the return from the manufacturer. Manufacturers' policies are available on our Web site. Contact our licensing department for return authorization requests Returns
Returns Policies for Computer Hardware and Peripherals
Including PDA's, Network Adapters, Art Tablets, Digital Cameras and peripherals
All products in this category may be subject to acceptance of return by the manufacturer. You may return each calendar quarter as overstock, discontinued, or defective up to 10% of your previous calendar quarter's net dollar purchases calculated separately for each product line. Discontinued products can only be returned within 30 days of the date of notification of product discontinuation. Defective products can only be returned within 12 months of purchase from DSC. Returns in excess of 10% of your previous quarter's purchases require a 1:1 stock balancing order of the same manufacturer's products (e.g.: Palm must be stock balanced with other Palm product).
ALL RETURNS MAY BE SUBJECT TO MORE RESTRICTIVE MANUFACTURER POLICIES. Many manufacturers have special terms and conditions. This includes all software licensing, Autodesk, Knowledge Adventure, Wolfram Research, Pro/Engineering Student Edition and others. For a complete list, see our Web site or call for details.
Computer Products Notifications - New Products, Discontinued Products, Price Changes
You may request notification by either fax or email. We send notifications on or about the 1st and 15th of each month. Notifications list discontinued products which your account has purchased during the previous 12 month period. You can also view a complete list of discontinued products, price changes, and new items at www.dstewart.com. This listing is updated twice per month.
The Sales Policies are those specified in this document, but are subject to change and will be reflected on our web site www.dstewart.com. No additional or different provisions contained in Reseller's purchase orders or other business forms shall be of any force or affect whatsoever under any circumstances, and DSC's failure to object to any such provisions shall not be deemed a waiver of its rights under this paragraph.
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